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Return Policy

Of course we want you to be completely satisfied with your purchase. 
  • Any defective items returned postpaid within 30 days of receipt will be exchanged for the identical or correct title if still in print. 
  • Out-of-print titles found to be defective may be returned for store credit (less shipping & handling). 
  • Mis-shipped titles may be returned for the correct title if returned unopened (shrink wrap intact). 
  • Orders that are refused or canceled for any reason after they have been shipped are subject to a 20% re-stocking charge. 
Before returning any item, please call 800-USA-1996 for a Return Authorization Number and address.
Items returned without a RNA# clearly marked on the front of the box will be refused.

PLEASE ALSO NOTE:  Discounts and Coupons cannot be used on a previously placed order. If you forget to apply a coupon or have difficulty applying a coupon, you must contact at or by phone at 800-872-1996 within 24 hours of placing your order. All other requests to apply a discount after the order has been submitted will be rejected. No Exceptions.
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